Sony Apologizes for Pure Chaos Around PS5 Pre-OrdersTuesday 22nd September 2020, 06:14 | written by: Gabriel Sciberras
Following the incredible showcase event which we covered earlier, Sony did something unprecedented in the industry. Indeed, you've probably heard of the fact that PS5s are becoming scarce on launch thanks to this. For some reason, Sony opened pre-orders only a handful of hours after the event live stream. Here's what happened afterwards.
Sony's showcase for the console was great, perhaps too great. By opening preorders momentarily, everyone hopped on to secure their own pre-orders as soon as possible. The main issues came when certain international retailers offered preorders a day early - effectively jumping the gun. In doing so, many who were gearing up for a pre-order on the release date were met with a horrifying message - 'out of stock'.
So much so, that even multiple content creators such as AngryJoe have shown frustration over the fact that they themselves missed out on the pre-order stock. After minutes, preorder stocks simply vanishes as everybody rushed to them. Besides that, people who have already secured a preorder are being warned that their product may arrive after launch day.
What's worse is that in this situation, Sony has blatantly contradicted itself. Only week's ago, a marketing employee of Eric Lempel had explicitly stated that chaos will be noted.
It's safe to say, we'll let you know when pre-orders will happen. It's not going to happen with a minute's notice.
Two weeks later, here's Playstation's apology over the situation:
Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.— PlayStation (@PlayStation) September 19, 2020
Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.
And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun
I know a 'sorry' doesn't really fix anything, but at least the situation is acknowledged. The question I'm pondering is whether this is a dent on Sony's part in the console war. We'll probably find out in the long run.
Either way, feel free to let us know your thoughts in the comments section below! Did you manage to secure a preorder?